Fitness & Wellbeing Gym Membership Terms and Conditions

Terms and conditions of your membership and use of our health club.


All members are liable to adhere to all of The Aura Hub's rules & regulations and policies & procedures, by following:

1.  Introduction
1.1         Your agreement is with us, The Aura Hub Ltd a private company limited by guarantee, registered in England & Wales.

1.2         These terms and conditions form part of your agreement with us, and replace any previous terms and conditions. Your membership agreement with us is made up of:- 1.2.1 your completed and signed membership agreement form;
- 1.2.1    these terms and conditions or, if you join on-line, the membership agreement terms described in section 1.8 below; and
- 1.2.2    the terms of club use described in sections 1.4 and 1.5 below.

1.3          These documents together form a legal, binding agreement between you and us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team at any club.

1.4          You, and all of your guests to any of our clubs, must comply with and agree to the rules and regulations that apply at the club you and your guests are using (the terms of club use).

1.5          The terms of club use may vary from club to club and those applicable at a club are on those on display at that club. They include the full rules of using the club and other terms specific to that club.

1.6          Your home club will be the club you joined as a member. Depending on your membership, you may be entitled to use other clubs. Not all types of membership are available at every club and you may not be entitled to use certain clubs depending on your type of membership – if in doubt, you should check with your home club.

1.7          All our memberships are monthly memberships. In these terms and conditions, monthly means every calendar month. A full calendar month starts on the first day of the calendar month and finishes at the end of the last day of that calendar month. When we refer to month in these terms and conditions, we mean a full calendar month.

1.8          For members joining on-line:
- 1.8.1    Your membership agreement terms are accessible through a link on our website, and on request in the club.

2.  Starting your agreement

2.1          Your agreement commences on the start date set out on your membership agreement form. 

2.2          When your membership starts, you will need to make the payments set out on the membership agreement. You cannot use any club until you have signed your membership agreement form, made the payments set out on the form, and set up your direct debit (if you are paying by direct debit).

2.3          You may need to pay an activation fee, details of which will be set out on your membership agreement form.

2.4           If you join part way through a month or year, we will work out any proportional monthly fees that may apply and set out on your membership agreement form any initial fees (including, but not limited to, any activation fee) that you have to pay and the payment method.

3.  Type of membership

3.1          We offer various types of membership to persons aged 16 or over.
- 3.1.1       12 Months - Direct Debit
- 3.1.2        6 Months - Direct Debit
- 3.1.3        1 Month Trial - Paid upfront
- 3.1.4        NHS/Veterans - 6/12 Months Direct Debit - Discounted rate to support our troops and key workers
- 3.1.5        Students - 6/12 Months Direct Debit - Discounted rate 
- 3.1.6        Family Package - Up to 4 members, must be parents and offspring or immediate family

4.   Further benefits and upgrades

4.1           We offer some extra benefits that you can add to your membership at an additional cost. 

4.2           If you choose an extra benefit, we will add any charges for it to your monthly membership fee and you must pay your membership fee and additional charges under your payment option. Your home club can provide you with details of the extra benefits they offer.

5.     Your membership fees

5.1          The cost of your membership will depend on the type of membership and the membership commitment period you have chosen (see section 6 below).

5.2          We will set out all amounts that you need to pay for your membership on your membership agreement form.

5.3          If you are unsure about the fees and any additional charges that you are paying, please speak to your home club.

5.4          During your membership, you must pay your membership fees whether or not you actually make use of any club or our facilities and services unless you have frozen your agreement in line with section 10.

5.5          When your membership ends for any reason, and we have taken the final payment from you, you are responsible for cancelling your direct debit. You should not cancel you direct debit before your membership has ended, as if you do so we may be unable to collect any remaining payments you owe. In such event, we will contact you about this.

6.   Payment options

6.1           For each of the payment options set out below, all the monthly fees and any additional charges could change in line with section 14.

6.2           As stated above, all our agreements are monthly agreements. The monthly membership fee you pay will depend on the type of membership you choose, the payment option you select and the minimum number of complete months you commit to be a member for.

6.3           The types of payment options we offer are as follows:
- 6.3.1.       Direct Debit - Paid on a monthly basis on the 1st of each month
- 6.3.2        Upfront payment - Available for our trial month or sessions
- 6.3.3        Discounted rates - Paid as direct debit on the 1st of each month

7.   Payment methods

7.1           Unless you have chosen our prepaid payment option, you must pay your monthly membership fee in advance every month by direct debit.

7.2            You must sign a direct debit mandate form at or prior to the start of your membership and we will take your payment on or around the first working day of each month.

7.3            We may, entirely at our discretion, accept other payment methods to start, restart, transfer or upgrade your membership.

7.4            If you have a joint membership, you must pay both monthly membership fees by a single direct debit.

7.5           If you have a family membership, you must pay all monthly membership fees by a single direct debit.

7.6           When you or your bank tell us about a change to your bank account details, we may ask you to sign a new direct debit mandate form.

8. Failing to pay

8.1          This section is about what will happen if you do not pay your monthly membership fee or any other fees or charges you have agreed to pay because:
- 8.1.1     The account details you gave us for the direct debit are wrong; or
- 8.1.2     There is not enough money available in your bank account; or
- 8.1.3     You have cancelled your direct debit without giving us the correct notice period (see section 11 of these Terms and Conditions)

8.2           If the account details you gave us for the direct debit are wrong:
- 8.2.1     We will ask you to pay by cash, debit card or credit card and to give us your correct bank details. You will also be asked to complete a new direct debit mandate form.
- 8.2.2     While you owe us payments you will not be allowed to enter or use any of our clubs. Once your payments are up to date you will be allowed to enter and use your home club or any other club within your group. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.

8.3 .        If there is not enough money available in your account:
- 8.3.1 .  We will ask you to pay by cash, debit card or credit card. If, after the second month we have contacted you, you still owe us the payment, we will cancel your membership from the end of that month or, if you have a discounted monthly membership, at the end of your commitment period. Where a direct debit payment has failed or been refused, we may attempt to obtain payment through the same direct debit. You are responsible for any charges imposed by your bank in connection with any failed payments or attempts.  
- 8.3.2    While you owe us payments you will not be allowed to enter or use any of our clubs. Once your payments are up to date you will be allowed to enter and use your home club or any club within your group. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.
- 8.3.3 .   If you are not in a commitment period with us, we will take the first month you fall into arrears as deemed notice to cancel your membership, and may start the first stages with our financial recovery team. 

8.4          If you have cancelled your direct debit without giving us notice:
- 8.4.1 .  We will ask you to pay by cash, debit card or credit card. If you are not within any commitment period you agreed to, we will cancel your membership from the end of the following month and your account will remain in debt until the outstanding payment is made.
- 8.4.2    While you owe us payments you will not be allowed to enter or use any of our clubs. Once your payments are up to date you will be allowed to enter and use your home club or any other club within your group. You will still have pay all monthly membership fees for the duration of the commitment period you signed up to.

8.5          We may appoint a debt collection agency to collect any payments you owe us, and you may have to pay any costs associated with this, including legal and court costs and interest. Or we may choose to take the payments owed from your credit card or debit card using the credit card or debit card details you have given us and you hereby authorise us to do so.

10. Freezing your membership

10.1       You may temporarily freeze your membership for between one complete calendar month and 6 complete calendar months for the following reasons only. We may require you to produce proof which is satisfactory to us of any of these reasons that you are relying on to freeze your membership, in accordance with section 18 of these Terms and Conditions.
- 10.1.1  Pregnancy
- 10.1.2  Serious illness
- 10.1.3  Serious injury

10.2       As long as you obtain our prior written agreement, you may extend the period of any membership freeze. Freezing your membership is not the same as cancelling your membership – freezing is a temporary suspension, cancellation is terminating your membership. To cancel your membership you must follow the procedure described in section 11 below.

10.3        If you want to freeze your membership, you can request us to do so in writing or by completing a form at your home club. As long as we receive your request on or before the 15th day of the month, we can apply this from the first of the following month.

10.4        If we receive your request in accordance with section 10.3 and agree to freeze your membership, we will do so with effect from the first day of the following month. We cannot freeze it from an earlier date and will not refund any monthly fees paid before your membership was frozen.

10.5       When you request us to freeze your membership, you will need to tell us when you plan to resume your membership and return to your home club, although your membership can start again before this date if you let your home club know. We will automatically start your membership again, and start taking any direct debits, on the date you tell us you want your membership to resume.

10.6       We will not charge you membership fees while your membership is frozen. If you have chosen our discounted monthly or discounted prepaid payment option, we will extend your membership period by the number of full calendar months your membership has been frozen for. If we increase our prices during the period when your membership is frozen, you will have to pay any new prices that apply to your membership type when your membership resumes.

11.   Your right to cancel your membership

11.1     You may only cancel your membership within your membership commitment period for the reasons set out in 11.1.1 to 11.1.7 only. We may require you to produce proof, satisfactory to us and in accordance with section 18 below, if you cancel for any of the following reasons:
- 11.1.2    Pregnancy
- 11.1.3    Serious illness
- 11.1.4    Serious injury
- 11.1.5    If we permanently close your home club
- 11.1.6    If we close your home club in its entirety for refurbishment for more than one month at any time
- 11.1.7    If we significantly reduce the opening hours or facilities at your home club, unless this is temporary and we need to do so for (i) health and safety reasons (ii) for maintenance or (iii) for improvements that will benefit a majority of members – in any such case we will offer other facilities within your club or at another club.

11.2.1        If you have a Direct Debit, you can cancel your membership after you have completed your term by the 15th of that month to avoid the next payment being collected. You cannot cancel your membership within your term without giving the reasons above to the club in writing. 

11.2.2       To cancel your membership within your term, you must pay the remainder of your contract in full by the 15th of that month to avoid arrears charges or the following payment being taken. Your membership can only be cancelled after settling the remaining fees. 

11.3         If you are currently on a direct debit discounted monthly membership and are unhappy with any change in the monthly membership fee that applies to you, you must inform us in writing that you are cancelling your membership because of the increased fee. You will still have to pay any increased fee until your commitment period has been fulfilled and your membership ends. 

12.    Our right to cancel or freeze your membership

12.1       We may cancel your membership at any time by giving you one month’s notice in writing. In these circumstances, we will refund you the fee that you have paid for that month, and any fees you have paid for future months.

12.2         We may freeze your membership at any time (we will not charge you monthly membership fees while your membership is frozen) or cancel your membership without giving you notice, if:
- 12.2.1    We, in our professional opinion, consider that you are not medically or physically able to use our facilities safely, or;
- 12.2.2    You seriously or repeatedly break the conditions of your membership; or
- 12.2.3    You allow another person to use your membership card to gain access to any of our clubs (unless you have notified us in writing in advance that your membership card has been lost or stolen); or
- 12.2.4     If you and/or any of your guests use offensive, abusive or discriminatory language or use or threaten violent, offensive or intimidating behaviour or conduct at any of our clubs, or if your behaviour or conduct does or, in our reasonable opinion may, put our employees and/or other members and/or guests at risk; or
- 12.2.5     You and/or any guest(s) do or attempt to provide, offer, engage in, advertise or promote, whether or not for payment or other reward, at any of our clubs or other facilities any activities or services which do or may compete in any way with any activities or services provided, offered, engaged in, advertised or promoted by us or our authorised personnel, including but not limited to personal training or other training, coaching or instruction to any individual or group.

12.3         If we cancel your membership under section 12.1 or 12.2 we will not allow you to join any of our clubs in the future and you will not be allowed to enter any of our clubs.

12.4         If we permanently close the home club you joined at, we will, where possible, give you at least one full calendar month’s notice in writing. We will send this to the address you have given us. We will also put a notice on your home club’s information board. We will try to offer you a suitable membership at another club. If this is not possible, or you refuse our offer, we will end your membership at the end of the month’s notice.

12.5          If we receive official notice (for example, from the executors of your Will or from your bank) that you have died, we will immediately cancel your membership and refund any fees you have paid for the remaining membership commitment period.

13.    Our right to change your membership, these terms and conditions or the terms of club use

13.1         We may, at any time, withdraw and/or substitute a type of membership or a payment option for new members or members who want to change, restart or renew their membership or payment option.

13.2         From time to time we may change our monthly membership fees. We will try not to change the fee more frequently than once in a calendar year, and to ensure that any change is reasonable, but we cannot guarantee this. We will tell you about any change that will apply to you, and will give you at least one full calendar month’s notice before the change comes into effect. Please see your payment options for details of how fee changes will affect you.

13.3        We may, without notice to you, make reasonable changes to these terms and conditions if the changes are for the benefit of the majority of our members at your home club or across our networks of clubs generally.

13.4        When we make changes that may affect you, we will give you notice of the changes we plan to make by displaying the changes in your home club for one full calendar month.

14.    Restarting your membership after cancellation

14.1       Where you have cancelled your membership, you may restart your membership again at any time. To do so, you will need to sign a new membership agreement form and set up a new direct debit with us.

14.2       You will not be able to restart your membership until you have paid all amounts you owe us for your previous membership (if any), and we can refuse to let you restart your membership again until you have done so.

14.3       If your membership was cancelled by us due to reasons in section 12, you will not be able to restart your membership with us.

15.    Events beyond our reasonable control

15.1     If we cannot provide all the services and facilities at your home club for 30 consecutive days or more, or services and facilities are significantly reduced for 30 consecutive days or more, for reasons or events beyond our reasonable control, you or we can cancel your agreement immediately by written notice. By law, we do not have to pay you compensation in these circumstances. However, we will try, where reasonably possible, to let you use another of our clubs.

15.2       Reasons or events beyond our reasonable control could include, for example, but are not limited to natural disasters, war, national or regional emergency, acts of terrorism, protests, riot, fire, explosion, flood, and strikes or other labour disputes (not relating to our workforce).

16.   Transferring your agreement

16.1       We may need to transfer (assign) all or part of your agreement to another company. We can do this as long as your rights under the agreement are not adversely affected or materially reduced.

17.    Proof

17.1         We may need you to provide proof, which is satisfactory to us, of:
- 17.1.1     Your eligibility for a specific type of membership, either before your membership starts or at any time during your membership; or
- 17.1.2    Your entitlement to cancel or freeze your membership; or
- 17.1.3    Any email you sent to confirm cancellation or the date you posted your cancellation notice, or both.

17.2         If you cannot provide satisfactory proof, for example you cannot prove the date of postage of your cancellation notice, we will not be able to cancel your membership and your membership may continue unless and until you do provide us with a proper and effective cancellation notice.

17.3       If you cannot provide satisfactory proof of your eligibility for a particular discounted membership, we will automatically upgrade you to the full rate and inform you in writing in line with the direct debit guarantee.

17.4        We will require a photograph to be taken as proof of identity and to be held against your membership record to validate entry.

17.5        We will request photographic evidence at your time of joining, to validate your identity.
 
18.   Your contact details

18.1       We will send all letters, emails, communications and information to the address and other contact details you have given us on your membership agreement form. You must keep us up to date with any changes to your address or other details by filling in an administration form at your home club.

18.2       If at any point we find that you have provided us with an incorrect name, address or other details which are not your own, we may cancel your membership and prevent you from joining or attending any of our The Aura Hub Health clubs in the future. 

19.    Membership cards

19.1      We will give you, and anyone linked to your membership, a membership card (for example, family member, joint member, etc.).

19.2      You must bring your membership card with you each time you visit. If you forget your membership card, we may ask to see a second form of identification which is acceptable to us before we allow you to enter any of our clubs. We may delay your access to the club to give us enough time to record your visit.

19.3      If you have lost your membership card, you will need to obtain a replacement membership card. There will be a charge for the replacement card.

20.    Queries

20.1       If you have any queries about these terms and conditions, payments or specific details to do with your home club, please speak to your home club first.

20.2     If you have lost your membership card, you will need to buy a replacement membership card.

21.    Liability

21.1        When we carry out any health assessments and exercise questionnaires we may identify possible problems with you taking part in exercise and recommend that you seek and obtain medical advice. We are not responsible if you ignore our recommendations and continue to exercise at any of our clubs.

21.2      The Aura Hub cannot guarantee that all the facilities at any club are available at all times due to maintenance issues and facility or equipment breakdowns or malfunctions. By law, we do not have to pay you compensation for any service, facility or equipment not being available (including, by way of example only and without limitation, for reasons of health and safety, or if the unavailability is for the benefit of our members generally) unless this was due to or caused by our negligence.

21.3       By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law.

21.4         We will not pay you compensation if we have failed to carry out our duties due to:
- 21.4.1      Your own fault;
- 21.4.2      The fault of someone else who is outside of our control or who is not connected with providing our services under these terms and conditions; or
- 21.4.3    Events outside of our control or which we could not have known about prior to their occurrence even if we had taken all reasonable care.

21.5         We can make changes to the type of facilities we provide, and we will give you notice (where possible we will provide reasonable advance notice) of any such changes. We will not be liable for any loss or damage caused by these changes unless the loss or damage is caused by our negligence.

21.6       You must make sure that you can do the exercise provided by any exercise programme you follow or any class you go to.

21.7       You should consult your doctor before you start any exercise, exercise programme or class you attend and/or if you are not sure whether it is suitable and/or if you have a pre-existing illness or medical condition.

21.8        We cannot accept liability for theft or for loss or damage to your  property in the club or the car park unless that theft or loss or damage was caused by our negligence. It is your responsibility to ensure that your valuables are kept secure. Wherever possible, you should avoid bringing in valuables or large amounts of cash into the club.

22.   Data protection

22.1         Your membership with us is governed by the laws of England and Wales and, if you live in Scotland, by the laws of Scotland.

22.2         We will only process personal information you give us in accordance with the applicable data protection laws and The Aura Hub Privacy Policy. This includes information on how we protect your information, who we are allowed to give it to and how to exercise any of your rights in relation to it. 

22.3        We will keep any clinical information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme or treatment. By joining one of our membership options, you are giving us permission to share relevant clinical information that relates to your health goals between members of our staff.

22.4      It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date.

23.  Choice of law

23.1     Your membership with us is governed by the laws of England and Wales or, if you live in Scotland, by the laws of Scotland. You agree that all disputes relating to your membership and or our agreement with you which we are unable to resolve between us will be subject to the non-exclusive jurisdiction of the English and Welsh courts or, if you live in Scotland, the Scottish courts.

These terms & conditions were last updated in August 2021.